Netviewer

1&1 can now help you faster!

With Netviewer 1&1 can establish a once-only fast and secure connection with your computer, without the need to register, install or configure any software. With Netviewer the 1&1 technical support team can see where you are in your Control Panel, find out what you're having trouble with and assist you in configuring your website or in setting up any new feature.

1&1 are with you every step of the way until your problem is solved:

3 easy steps to a solution… Within a few clicks you establish a direct connection to a 1&1 support agent. 1.Call the 1&1 technical support team and you will receive a session number. 2.Start the Netviewer program online and type in your personal session number. 3.1&1 technical support will then be able to see your screen through a secure connection - for as long as you want the agent to help you. It has never been easier to get the assistance you need!

A completely secure connection

• 1&1 navigates… you are in control!

  1&1 's support agents cannot influence anything in your Control Panel via Netviewer, but will see where you are in your Control Panel to help you.

• You are the only one in the driving seat!

  1&1 's support agents see only what is displayed on your screen. The agent simply shows you through the Control Panel interface using an instructional arrow tool for you to follow. You can end the session at any time.

• Secure connection

  The Netviewer program works in a similar way to the clearance methods developed by leading businesses for telephone/online entry systems that connect to sensitive information on bank or customer accounts. Netviewer provides a completely secure connection between you and the support agent.

• VeriSign Certificate

  Every Netviewer session is encrypted through a 128-BIT connection, the official SSL standard.

• Always the right agent

  Your session number ensures you are always in touch with the right agent.