Need help?

Contact us at 0871 641 21 21
or e-mail ordering@1and1.co.uk

Calls cost 6p per minute from a BT landline, calls from other operators and mobiles may be higher.

Service & Support

1&1's aim is to provide you not only with the best possible products, but also, the best possible support. The dedicated 1&1 support team has gained an excellent reputation throughout the industry in providing comprehensive after-care for the products you purchase.
Service map
Netviewer provides 1&1 customers with a completely secure way of getting online assistance from the 1&1 support team. With Netviewer, a 1&1 support agent is on hand to guide you through configuring your Control Panel.

More Information
A variety of support options are designed to meet your individual needs. Below, you’ll find the ways you can maximise the productivity and efficiency of your 1&1 web solution.

Comprehensive FAQs:

Use the in-depth FAQ section available on the 1&1 website to get additional tips. It's a great way to learn how to fine tune your website and enhance your e-mail features.
Frequently Asked Questions

Unlimited Express E-mail Support:

For all service requirements, 1&1 provides friendly and well trained e-mail support. The dedicated support team will aim to solve any problem within one working day.

Expert Technical Support 24/7:

Professional, technical support by e-mail and phone is availabe 24 hours a day, 7 days a week . You can find the technical support number in the Control Panel in 1&1 Help & Contact section.

Product & Services Information by Phone:

For any questions regarding sales or product information, please call 0871 641 21 21* . Representatives are available to help you Monday to Friday, 8am - 8pm, excluding national holidays.

Online Account Management:

Using a single log-in you can manage as many sites and domains as you like. If you need an additional domain or to change to a different package, it's just a click away.