Need help?

Contact us at 0871 641 21 21
or e-mail ordering@1and1.co.uk

Calls cost 6p per minute from a BT landline, calls from other operators and mobiles may be higher.

Contact and Information



PhoneE-mailHours
Sales:Need information about products, features or prices? Prefer to place your order over the phone? 1&1 will be happy to answer any questions you may have and assist you in placing your order.0871 641 21 21*
(Option 1)
*Calls cost 6p per minute
from a BT landline, calls from other operators and mobiles may be higher
ordering@1and1.co.uk		Monday to Friday
8am to 8pm
Support:If you have questions or queries relating to technical support, or just to clarify anything about 1&1, please feel free to contact the 1&1 customer care team.0871 641 21 21*
(Option 2 and 3)
*Calls cost 6p per minute
from a BT landline, calls from other operators and mobiles may be higher(Please press Option 2 for technical support- all packages other than dedicated servers)(Please press Option 3 for technical support- all packages with dedicated servers)
support@1and1.co.uk		24 hours a day,
7 days a week
Billing:If you are already a customer, and have questions about your bill. Please have your Customer Number and Password to hand before calling. Unfortunately if a valid password is not given billing support will be unable to answer account specific queries0871 641 21 21*
(Option 4) *Calls cost 6p per minute
from a BT landline, calls from other operators and mobiles may be higher
billing@1and1.co.uk		Monday to Friday
9am to 5pm
(excluding all bank holidays)

Other Queries

UK Legal – legal@1and1.co.uk

UK Fraud - security-team@1and1.co.uk

Abuse – abuse@1and1.com

Transfers – transfers@1and1.co.uk

1&1 UK Affiliates - website: www.1and1affiliate.co.uk email: emarketing@1and1.co.uk

Product/feature Suggestions - suggestions@1and1.co.uk

FAQ

Written and edited by 1&1's Senior Technical Support personnel, this section has just been improved and contains even more of your Frequently Asked Questions. You can save time by navigating here if you have a question as we provide walkthroughs, explanations and detailed instructions. This is your first resource and most questions can be answered using this guide. FAQ.


UK Headquarters

1&1 Internet Limited
 Aquasulis House
10-14 Bath Road
Slough
SL1 3SA

Telephone: 0871 641 21 21*
Fax: 08450 762205

* Calls cost 6p per minute from a BT landline, calls from other operators and mobiles may be higher

VAT Number: GB752539027
Company Number: 3953678 (Registered at Cardiff)